FAQ’s

NEW CLIENTS

  • How do I know if a therapist is a good fit for me?

Our process is to set you up with a free 15 min call with one of our intake coordinators. You may schedule or ask questions by emailing us (info@movingstayingpresent.com),or just click on any of the "Book A Consult" buttons on the website to schedule a call. Your intake call will be a phone call and we will call you. We’ll talk over what you are looking for and determine if one of our therapists might be a good fit. If not, we will provide referrals if we are able to. If you have any issues or additional questions, you can call 503-995-6576 and leave a voicemail. We will return your call as soon as we can.

  • How do I know if my insurance is accepted?

Scroll down to read the Insurance & Fees section. If you are unsure of how insurance coverage works in general, keep reading for more information. We also provide a courtesy Explanation of Benefits once you become a client.

  • Do you have a waitlist?

Yes, we often do have waitlists for most Clinicians, but we limit our waitlists for each Clinician to 10 potential clients so if you get on one, your wait is likely to be less than 3 months maximum. Often we can get you in sooner.

  • Do you provide in person or virtual counseling?

We provide in person sessions as well as telehealth over a secure platform called Simple Practice. You will receive a video link via text and/or email for telehealth sessions 72 hours and 10 minutes prior to your session. Phone calls are also allowed, if needed. Our in person sessions are located at our beautiful offices in Sellwood in SE Portland. We’d love to meet you in real life!

CURRENT CLIENTS

  • How do I contact my therapist?

Once you have access to your Paperwork Portal in Simple Practice, you will see an Inbox in the top, right hand area of your screen. If you have a scheduling question or therapeutic questions the best way to contact your therapist is here. This is a secure messaging portal and we see all new messages when we are working. If you have any questions regarding billing or administrative topics - you can send a message to Savannah Brown who can also be found in the secure messaging portal. Savannah is our practice manager.

  • What if I have a question about an insurance change or payment?

Contact Savannah Brown via your SimplePractice portal and either Savannah will answer your question or will reach out to our biller Becky to get a clear answer for you.

  • What is a Good Faith Estimate?

The Good Faith Estimate provision of the No Surprises Act federally mandates that healthcare providers must give clients an estimate of anticipated healthcare items and services, using what is called a “Good Faith Estimate.” This took effect on January 1, 2022. We generally send out GFE Agreements for a 12 month period, these do not include No Show's or Late Cancellations.

  • What is the ‘No Surprises Act’?

The No Surprises Act was passed in December 2020, under Section 2799B-6 of the Public Health Service Act, with the aim of protecting consumers from receiving unexpected medical bills.

INSURANCE & FEES

INSURANCE

We accept the following insurances as In-Network Providers:

  • Aetna

  • Moda

  • PacificSource

  • Providence

  • Regence BCBS

  • We currently accept CareOr/HeathShare; OpenCard; Yamhill CCO; Trillium; Intercommunity Health Network (ICHN)

    ***Unfortunately we do not accept Medicare at this time.*** 

OUT OF NETWORK INSURANCE

If you do not see your insurance company/carrier on the above list, it means that we are Out of Network with your insurance company, and we may or may not be able to accept it for services here. “Out of Network” describes providers and facilities that haven’t signed a contract with a specific health plan. Out of Network providers may be permitted to bill you for the difference between what you plan has agreed to pay, and the full amount charged for a service. This is called “balance billing”, and it is what is described above in the “No Surprises Act.” This amount is likely more than In-Network costs for the same service, and might not count towards your annual out-of-pocket limit. We bill Out of Network for approved insurances as a courtesymost insurances offer at least partial coverage for billing by an Out of Network provider, but coverage is not guaranteed. Please contact your insurance carrier by calling the phone number on your member ID card to learn more about your reimbursement or coverage for Out of Network services.

  • Why do I need a functional Credit or Debit Card on file?

It is our policy that everyone have a credit or debit card saved to their secure client portal and opt into the autopay feature. Copays, session fees, or other fees will be charged at midnight the day of each appointment.

  • What if I don’t want to use insurance?

This is called Self Pay or Out of Pocket Pay. You can find all of our rates under Costs + Fees (listed at the bottom of the page).

  • Why am I being charged again when I was already charged my co-pay the day of my session?

Most insurance have Deductibles. It is an amount you have to pay toward before your co-pay kicks in. Each insurance company has a contracted rate that YOU will be charged until you meet your deductible amount. Example: My deductible is $500 and my insurance company's contracted rate with my provider for therapy sessions is $137. That means if I was only using my insurance for therapy, I would have to pay the contracted rate for a little over 3.5 sessions. Then I will only be charged my co-pay moving forward. Since your deductible can accrue through most services covered by your insurance plan and we cannot track your other services, we initially only charge for your co-pay. Once the claim is processed and comes back, our system will update the balance on your deductible and you will be charged that day. This is also called “Surprise” or “Balance” Billing. See below for more information about those.

  • What if I can’t make it to my scheduled appointment or I have an emergency?

If you are unable to keep an appointment, please notify your therapist immediately. Giving us enough notice could allow us to fill that slot for someone in need. Please provide 48-hour prior notice if a cancellation is necessary. Except for emergency situations, any notification less than 48-hours in advance will be subject to a $125 fee.

  • What is “Balance” or “Surprise” Billing?

When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, such as a copayment, coinsurance, and/or a deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a healthcare facility that isn’t in your health plan’s network. “Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care - like when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider.

COSTS + FEES

55 MIN. SESSIONS

Insurance Rates

*Individual Therapy: $175
*Family Session: $195
*Group Therapy: $60

Out of Pocket Rates

*Individual Therapy: $175
*Couples Session: $195
*Family Session: $195
*Group Therapy: $60

45 MIN. SESSIONS

Insurance Rates

*Individual Therapy: $150
Family and group session
is not billed at 45 min.

Out of Pocket Rates

*Individual Therapy: $150
Couples, family, and group session
is not billed at 45 min

INITIAL EVALUATION

Insurance Rates

*All initial evaluations
are billed at $200

Out of Pocket Rates

*All initial evaluations
are billed at $145

CRISIS RESOURCES

Clackamas County:

24/7 crisis and support line:

503-655-8585

*Please be aware, if you are asking for a crisis team to come out to assess someone, they may bring the police.

Non-emergency:

503-742-5335

TTY:

711 or 1-800-735-1232

Multnomah County:

County Crisis line:

503-988-4888

*Please be aware, if you are asking for a crisis team to come out to assess someone, they may bring the police.

Hearing-impaired dial:

711

24/7 crisis counseling by phone, with interpretation services for non-English speakers.

Crisis Text Line:

Text "start" to 741-741

Other crisis lines:

The Trevor Project - national hotline for LGBTQ+ youth:

1-866-488-7386

LGBT National Hotline:

1-888-843-4564

Trans Lifeline:

1-877-565-8860

National Suicide Prevention Line:

1-800-273-8255

24-hour Sexual Assault Hotline:

1-855-VOICES4

24-hour RAINN (Rape, Abuse, Incest National Network) crisis line:

1-800-656-4673 https://ohl.rainn.org/online/

Addiction hotline:

1-844-733-4251 https://www.drugrehab.com/

Abuse hotline:

1-888-235-5333 https://calltosafety.org/